EBMC Complaints Policy

EBMC Complaints and Feedback Policy

Patient complaints and feedback are an important contributor to the improvement of our services. Our patients have a right to make a complaint or provide feeback and we aim to resolve these issues as they are reported.

How do I make a complaint/give feedback?

You can make a complaint verbally by asking to speak with a manager or in writing via email or letter. Emailed complaints/feedback should be addressed to:

The practice manager will respond to your complaint/feedback within 2 working days.

What will you do with my complaint/feedback?

The practice manager will discuss your issues with relevant team members and advise you of any outcomes. Your complaint/feedback will also be reviewed with management team to identify areas for improvement in service provision or policies and procedures.

What happens if I’m not satisfied with the outcome of my complaint/feedback?

If you are not happy with the actions taken, or the outcome resulting from your complaint/feedback, we encourage you to explore this further with the practice manager. If you are still unhappy, you are entitled to register a complain with the Victorian Health Services Commissioner:

Ph: 1300 582 113