General Information 

As a patient you will have a regular doctor who manages your ongoing medical care. They will maintain your electronic medical record, including consultation notes, reviewing correspondence from specialists and coding incoming test results. Your doctor will remind you when routine checks are due, and recall you if a discussion is needed about abnormal test results. They will attend to your needs for reports, e.g. insurance medicals, driving licence medicals etc. Appointments with your regular doctors are available each week

To ensure you can be seen promptly for a new problem, our doctor’s work in a team to provide a same-day appointment service. Shared access to comprehensive computerised records ensures that all our doctors can review essential information about your medical history and manage your on-the-day problems

Management of your Personal Health Information

Your medical record is a confidential document. It is the policy of the East Brunswick Medical Centre to maintain security of your personal health information at all times and to ensure that it is only available to authorised members of staff. All records are computerised and your records are password protected.

Fully Computerised Practice

The practice is fully computerised for both administration and medical purposes.  We have a secure computer environment protected by a firewall and we perform daily back ups of all our data. Our computerised medical system enables us to provide you with a reminder notice of issues relating to your health e.g. reminders when preventative actions are required such as pap-smears, vaccinations, repeat pathology etc.

Teaching Responsibility

From time to time, undergraduate medical students from both Monash and Melbourne universities spend time at the practice observing communication and clinical skills in community medicine. Students understand the confidentiality requirements of a medical practice. With your permission, the student will observe your consultation. No student observation will occur without your consent.

Accreditation

The medical centre was awarded full accreditation in April 1999. This means we meet the standards as set down by the medical profession to ensure high quality care is provided in a safe and well-organized way. Recognition by means of accreditation demonstrates the commitment of the practice to continually improving services to our patients.

Administration and Complaints

Our Practice Manager attends to all administrative matters. All staff are encouraged to attend external courses for ongoing education. We are constantly reviewing and developing policies and procedures to improve our practice. If you need to follow up any issues you may have about the practice e.g. problems with appointments or accounts please contact our Practice Manager. General problems, as well as problems relating to your medical care can also be raised directly with your doctor. We are committed to constantly monitoring and improving our performance, and value your feedback.

Contact us

If you wish to raise your concerns with an independent authority, you can contact:

Health Services Commissioner

10th Floor
55 Swanston Street
Melbourne
VIC 3000

Tel: 9655 5200